Forestside Medical Practice - Clinical Document management automation
Forestside Medical Practice serves 11,000 patients and manages thousands of clinical documents every month. But before automation, two admin staff were manually coding and filing until 4 PM every day — often overwhelmed, prone to delays, and unable to focus on value-based tasks.
ApolloIQ introduced an automated document management solution using Robotic Process Automation (RPA) and AI, integrated seamlessly with EMIS Web.
Highlights:
- 5,100 documents processed in 3 months
- 2 hours/day saved — freeing up 96 staff hours over the project
- £3,130 total savings from reduced admin time and automation costs
- 100% accuracy in SNOMED coding and file handling
- Live 24/7 document processing with built-in clinical oversight
“The transition has been a game-changer. What took two staff all day, now gets done by early afternoon — and with more consistency.”
— Andy Lopez, Managing Partner, Forestside Medical Practice
What Changed:
- No more backlog of hospital letters, referrals, and results
- Staff review only the exceptions — routine docs are auto-filed
- Tasks are completed faster, freeing staff for patient-facing roles
This is just one example of how ApolloIQ helps practices capitalise on AI.
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